Privacy Policy

Last Updated: Apr 2025

At The Car DR, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK’s data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR)

  1. Information We Collect We collect the following types of personal information:
    • Personal Identification Information: Name, email address, phone number, and postal address.
    • Vehicle Information: Make, model, registration number, year of manufacture, and service history of your vehicle.
    • Payment Information: Credit card or other payment details (processed securely via third-party payment processors).
    • Technical Information: Data such as IP address, browser type, device type, and website usage information, gathered through cookies.
  2. How We Use Your Information
    3. We use your information to:
    • Provide services such as repairs, diagnostics, and maintenance.
    • Respond to inquiries and fulfil your service requests.
    • Process payments for services.
    • Communicate with you about service updates, offers, and promotions (only if you opt-in for marketing).
    • Improve our website, services, and customer experience.
  3. Legal Basis for Processing Your Data
    We process your personal data based on:
    • Contractual necessity: For example, to fulfil a service agreement with you.
    • Consent:When you opt in to receive marketing communications.
    • Legitimate interests: Such as improving our services and ensuring security.
    • Legal obligations:To comply with legal requirements./li>
  4. How We Protect Your Information
    We use appropriate technical and organisational measures to secure your personal data against loss, misuse, and unauthorised access, alteration, or disclosure. However, please be aware that no method of transmission over the internet is entirely secure.
  5. Sharing Your Information
    We may share your personal data with third parties in the following situations:
    • With trusted service providers (such as payment processors and marketing agencies) who assist in running our business and providing services.
    • If required to do so by law enforcement or to comply with legal obligations.
    • In the event of a business transfer (e.g., sale, merger, or acquisition).
    We do not sell or lease your personal data to third parties.
  6. Your Data Protection Rights
    Under UK data protection laws, you have the following rights regarding your personal data:
    • Right of access: You have the right to request a copy of the personal data we hold about you.
    • Right to rectification: You can request that we correct any inaccurate or incomplete data.
    • Right to erasure: You can request that we delete your personal data under certain circumstances.
    • Right to object: You can object to the processing of your data for direct marketing or other legitimate interests.
    • Right to data portability: You can request to receive your data in a structured, commonly used format.
    To exercise your rights, please contact us at the details provided below.
  7. Cookies
    We use cookies to improve your browsing experience. Cookies are small files stored on your device to help us remember your preferences and enhance the functionality of the website. You can manage cookies through your browser settings, including blocking or deleting cookies.
  8. Retention of Your Data
    We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
  9. Changes to This Policy
    We may update this Privacy Policy from time to time. When changes are made, we will post the updated policy on this page with the revised date. Please check this page periodically for updates.
  10. Contact Us
    If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact us. Terms & Conditions These Terms & Conditions govern your use of our website and services. By accessing or using the website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the website or our services. 
    1. General Information
      • Company Name: The Car DR
      • Company Number: [Registered company number]
      • Registered Office: [Registered address in the UK]
    2. Services Provided
      We offer a variety of vehicle repair and maintenance services, including diagnostics, routine servicing, parts replacement, and repairs. Specific terms and pricing are provided at the time of booking.
    3. Customer Responsibilities
      You agree to: 
      • Provide accurate and complete information about yourself and your vehicle.
      • Follow any instructions provided by us regarding vehicle care.
      • Pay for services rendered according to the agreed-upon terms.
    4. Booking and Payment
      By booking a service with us, you agree to the quoted price and terms. Payments must be made in full prior to the completion of services unless agreed otherwise. We accept payments via credit/debit cards, bank transfer, and other methods outlined on our website.
    5. Cancellations and Refunds
      • Cancellation: If you cancel a service appointment with at least 24 hours' notice, no charges will apply. If less than 24 hours' notice is provided, we may charge a cancellation fee.
      • Refunds: If you are not satisfied with our services, please contact us within 14 days, and we will review your request for a refund or rework.
    6. Limitations of Liability
      We will make reasonable efforts to ensure that services are provided to the highest standards. However, The Car DR will not be held responsible for any indirect, incidental, or consequential loss or damage resulting from the use of our services, including any delays or failure to perform due to circumstances beyond our control.
    7. Intellectual Property
      All content, including but not limited to text, graphics, logos, and images on our website, is the intellectual property of The Car DR and protected by UK and international copyright laws.
    8. Privacy
      Your use of our website and services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
    9. Governing Law and Jurisdiction
      These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
    10. Changes to These Terms
      We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. By continuing to use our website and services, you accept the updated Terms.
    11. Contact Us
      If you have any questions or concerns about these Terms & Conditions, please contact us.
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